Category Archives for MPS Monitor

MPS Monitor introduces its new Data Collection Agent (DCA) with revolutionary IoT technology, PaperCut integration and Device Web Access

MPS Monitor®, the company that develops and distributes the leading SaaS platform for the remote monitoring and management of printers and multifunctional devices, today announced the immediate availability of its new Data Collection Agent (DCA) version 4. The latest version brings a wealth of innovative and revolutionary features that are, in most cases, first to the market. Dealers and Managed Print Services providers can now benefit from instant, real-time access to devices, further integration with other market-leading solutions, and increased support and security.

DCA 4 is a complete redesign and rework of the award-winning MPS Monitor DCA. Over the last 12 years, it has been installed in more than half a million customer networks and is currently used by thousands of dealers to manage more than 1.2 million printing devices across 60 countries. To remain at the forefront of technology and provide further advanced and unique features to its customers, MPS Monitor decided on a clean-sheet redesign, using the latest IoT protocols and development environments. The new Data Collection Agent development, which took more than three years, involved a full-time and dedicated core development team.

As a result of this substantial effort, DCA 4 provides new and compelling features and functionalities, which are designed to revolutionize the way dealers and MPS providers remotely manage their print fleet:

Real-time connection: By using MQTT, one of the most modern IoT messaging protocols, DCA 4 allows direct, real-time communication between the user, the Agent, and the devices. The Agent also uses HTTP/2 – GRPC for traffic optimization and SSH for remote device access.

Device Web Access: Dealers, MPS Providers, and fleet managers can access and navigate the devices’ web pages from their browser while being located anywhere on the Internet, without the need for a remote connection to the customer’s network. The printer’s web server pages will appear in the MPS Monitor Portal’s device page in a matter of seconds, simply by clicking on a button. This feature is active on all printer brands and models. It does not require any additional access or software, and it has been thoroughly tested and certified to ensure it is highly secure.

Multi-platform: DCA 4 uses a single code base for all leading platforms (Windows, Mac, Linux, Raspberry), providing the same feature set and functions, regardless of the platform’s OS. Device Web Access and other new features are available on all platforms without any difference.

Granular data collection: it is now possible to define, for each different type of data (meters, consumable levels, alerts, messages, etc.), how often each type has to be updated. Only changed data are sent to the cloud to increase the system’s efficiency and ensure real-time data management.

Optimised network discovery: a complete redesign of the discovery process allows improved stability and efficiency, while greatly simplifying the troubleshooting process in critical network environments.

Improved security: DCA 4 is built with a strict “security-by-design” approach, further mitigating the risk that the DCA could be used as an attack vector to the customer’s network. It also fully supports SNMP v3 and device authentication, to ensure maximum device security.

Better supportability: in scenarios where problems with a device’s data have been identified, MPS Monitor’s support team already has available in the system all the information needed to troubleshoot reading issues like wrong meters or levels. There’s no need anymore to contact the customer and ask for remote sessions or manual data extraction for troubleshooting purposes, bringing added convenience and speeding up problem resolution.

PaperCut integration: as previously announced, customers where a DCA 4 and a PaperCut MF/NG instance are present, can enjoy a full Business Intelligence experience on their PaperCut data from within the MPS Monitor cloud Portal, without any additional software installation nor any additional license costs.

All the above features are available immediately to all MPS Monitor users by simply installing the new DCA 4 on the network where printers are connected. DCA 4 can co-exist with the previous version 3 of the DCA – even on the same system – and all the advanced features present in version 3 are supported in DCA 4 as well. This includes the exclusive DCA Clustering feature, which minimizes downtime and ensures data collection continuity.

Current MPS Monitor users can download DCA 4 using their MPS Monitor cloud Portal accounts, while Dealers and MPS providers interested in adopting MPS Monitor and testing DCA 4 can get a free trial of the platform from Oberon Americas.

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About Oberon Americas

Oberon Americas is the exclusive provider of our IoT-Cloud Based MPS Platform powered by MPS Monitor for the Americas region, offering to dealers, OEM’s, Toner Manufacturers, Resellers and Fortune 500 companies the most reliable, flexible, and secure Next Generation Managed Print Cloud Platforms for all your printing services. Our team is building the Internet of Printers® 2030, with the most comprehensive middleware platform which helps print dealers and OEM’s monitor and monetize 100% of their machines in the field.

www.OberonAmericas.com    info@OberonAmericas.com

Find out more about Oberon Americas on LinkedIn and YouTube

 

About MPS Monitor

With more than 1,000,000 printing devices and 30 billion pages monitored each year on over 150,000 end users, MPS Monitor is one of the major IoT software solutions globally for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides a comprehensive SaaS platform for monitoring and managing printers, available on the cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end-users, manufacturers, and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes, and supply of toner in an automatic and controlled way. The MPS Monitor Cloud service is managed within an ISO/IEC 27001:2014 certified Information Security Management System and guarantees full compliance with the EU General Data Protection Regulation (GDPR). Recently, MPS Monitor successfully completed the System and Organization Controls 2 Type 1 (SOC 2 Type 1) audit. The company has collaborations with key technology industry leaders, including Microsoft, HP, Okta, Asolvi and Zebra Technologies, while some of the industry’s most respected organisations – including IDC, Quocirca and Keypoint Intelligence – have endorsed MPS Monitor’s solutions. In addition to its founding office in Milan, Italy, MPS Monitor has a presence in the UK, from where it is spearheading its global expansion plans.

 

 

 

Quocirca Report, Print Security Landscape 2022 study

The latest release from “Quocirca’s Global Print Security Landscape 2022” report reveals that many organizations struggle to keep up with print security demands in today’s hybrid work environment.

Organizations need to look at investing and ensuring that the print environment is secured to the same levels expected across any other area of the IT platform.

We at Oberon Americas, as MPS Monitor providers for the Americas Region, are excited to cite a paragraph from this report:

“MPS Monitor adopts a holistic approach to the security of the entire print environment. The platform offers a robust set of security features and capabilities to protect data, user accounts, and infrastructure; provide device security services to end customers, enable cloud print services through a secure cloud-like Microsoft Azure, as well as remote monitoring without a DCA.”

For more, we invite you to read the report Quocirca-Print-Security-2022-Report

Please note that this is a report excerpt. The full report is available at https://quocirca.com/print-security-2022.

Continue reading

Oberon Americas proudly presents to the Americas Region our award-winning platform from MPS Monitor and its latest Integration with PaperCut.

 

 

MPS Monitor integrates PaperCut data to provide print management analytics and reporting from the cloud. Dealers and customers using PaperCut now have access to pre-built dashboards and reports through the award-winning BI capabilities integrated into MPS Monitor SaaS service.

MPS Monitor®, the company that develops and distributes the leading SaaS platform for the remote monitoring and management of printers and multifunctional devices, has announced the integration of PaperCut MF and Papercut NG print management data into its Analytics BI platform. This integration aims to provide a feature-rich Business Intelligence and reporting environment to image dealers and Managed Print Services end customers who use the PaperCut MF and Papercut NG platforms for print management, job accounting, and secure printing.

MPS Monitor Analytics is a full and comprehensive BI platform designed for imaging dealers, printer resellers, and Managed Print Services providers, based entirely on Microsoft’s Power BI Embedded technology. The solution enables users to access a full BI environment from within their MPS Monitor web portal – all without the need for separate accounts, different portals, or additional licensing. Users have access to a full self-service BI experience with the ability to modify existing dashboards and reports, or they can create new ones extremely easily, without any coding or previous BI skills. The company recently announced that its BI environment had been the subject of an extensive feature published on the Customer Stories showcase of Microsoft’s global corporate site. Through the integration of data coming from PaperCut MF, MPS Monitor is substantially enriching its BI capabilities by importing into its Analytics system all the data that PaperCut is able to export using standard Data Integration features.

A typical PaperCut MF instance produces a vast amount of historical, unstructured data related to all the aspects of managed print: type and size of documents printed, users and departments who print, cost of each single print job, environmental impact of print activities and savings generated by the implementation of print policies, rules, and best practices. This valuable and extensive dataset can now be merged inside the MPS Monitor Power BI Embedded database. All the raw data generated by PaperCut MF is transformed into stunning visuals with advanced filtering and slicing features, drill-through capabilities meaningful aggregations.

The result is a massive increase in the ability to create insights and data visualizations by leveraging the power of real-time data coming from devices to analyze user behaviors, identify and compare costs, analyze printing patterns and implement optimization strategies on each print fleet where PaperCut MF or Papercut NG is active.

Dealers and Managed Print providers can take advantage of these extensive reporting and analytics capabilities to perform quarterly or monthly business reviews with their customers, who conversely may access Analytics reports and dashboards with their print usage data at any given moment, in real-time and from the cloud, by simply accessing the MPS Monitor Portal. The PaperCut MF and PaperCut NG integration does not need any additional software installation or specific setup, as it is powered by the same MPS Monitor DCA that is used to collect data and monitor printing devices. The functionality is available to all customers running the latest version of MPS Monitor DCA at no additional cost.

Commenting on this announcement, Nicola De Blasi, CEO of MPS Monitor, said: “We believe that Business Intelligence can be a real game-changer for the imaging industry. Combining in a single platform the granularity and depth of data accumulated by a PaperCut server, the power, and ease of use of Power BI Embedded, with the advantages of a cloud-only architecture, makes this integration an exceptional add-on to MPS Monitor’s overall value proposition. The benefit of this is even more compelling as it does not require any specific on-prem installation nor any additional license cost. We expect that dealers and customers using both MPS Monitor, and PaperCut will love being able to immediately enjoy the advanced BI and reporting on PaperCut, with zero extra effort.”

Stu Brookes, EMEA Head of Channel & Alliances, PaperCut, said: “In the current climate, Resellers and End Users are looking for competitive advantage, increased insight and the ability to turn data into information to help improve business decisions. The integration created by MPS Monitor allows our mutual customers to maximise their investment in both print management and fleet management, providing the BI platform that adds value at all steps in identifying opportunities to reduce costs and improve digital document processes.”

Dealers interested in adopting MPS Monitor can get a free trial of the platform from www.mpsmonitor.com

 

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About Oberon Americas

 Oberon Americas is the exclusive provider of our IoT-Cloud Based MPS Platform powered by MPS Monitor for the Americas region, offering to dealers, OEM’s, Toner Manufacturers, Resellers and Fortune 500 companies the most reliable, flexible, and secure Next Generation Managed Print Cloud Platforms for all your printing services.

Our team is building the Internet of Printers® 2030, with the most comprehensive middleware platform which helps print dealers and OEM’s monitor and monetize 100% of their machines in the field.

www.OberonAmericas.com    info@OberonAmericas.com

 

Find out more about Oberon Americas on LinkedIn and YouTube

 

About MPS Monitor

With more than 1,000,000 printing devices and 30 billion pages monitored each year on over 150,000 end users, MPS Monitor is one of the major IoT software solutions globally for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides a comprehensive SaaS platform for monitoring and managing printers, available on the cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end-users, manufacturers, and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes, and supply of toner in an automatic and controlled way. The MPS Monitor Cloud service is managed within an ISO/IEC 27001:2014 certified Information Security Management System and guarantees full compliance with the EU General Data Protection Regulation (GDPR). Recently, MPS Monitor successfully completed the System and Organization Controls 2 Type 1 (SOC 2 Type 1) audit. The company has collaborations with key technology industry leaders, including Microsoft, HP, Okta, Asolvi and Zebra Technologies, while some of the industry’s most respected organisations – including IDC, Quocirca and Keypoint Intelligence – have endorsed MPS Monitor’s solutions. In addition to its founding office in Milan, Italy, MPS Monitor has a presence in the UK, from where it is spearheading its global expansion plans.

 

About PaperCut Software

Around the world, people continue to wrestle with printing costs and complexity – and PaperCut is solving both one workplace at a time. Since 1998, PaperCut has helped over 115 million users in 195 countries save over a billion pages of paper. Today, businesses of all shapes and sizes enjoy unbeatable control, security, and savings in their printing. Learn more at www.papercut.com.

 

 

All Covered and Oberon Americas partner to integrate Forza ERP and Oberon Americas Fleet Management Platform powered by MPS Monitor

It is with great pleasure to announce that OBERON AMERICAS have partnered with Forza/All Covered to bring Real-time sync between our Fleet Management Platform powered by MPS Monitor and your ERP system powered by Forza.

Konica Minolta Business Solutions U.S.A. Inc., along with its IT services division, All Covered, has announced a new technology partnership formed by FORZA, the company's ERP solution, and Oberon Americas' print fleet management solution, MPS Monitor.

FORZA builds and integrates into the SAP Business One platform to provide support for service, sales and contract management, allowing for more proactive management of customer interaction for maximum business gain and efficiencies. In order to provide its ERP customers with the reliable printer data they need, FORZA now integrates MPS Monitor's meter monitoring services into its solutions to offer tracking, reporting and billing support. MPS Monitor provides a cloud solution for remote printer monitoring and print fleet management, fully compliant with ISO/IEC 27001, SOC2 and GDPR, for monitoring and managing printing devices in managed print services or pay-per-page mode.

With remote and hybrid work models likely here to stay, now more than ever, companies are looking for one tool to proactively monitor their printer and MFP fleets efficiently. Software options have come a long way in their ability to provide meter tracking, monitor consumables and enable billing. The adoption of such programs by businesses of all sizes can serve to support digital transformation and help drive revenue.

"As we work to streamline our customers' business processes, we need the ability to customize solutions to each company's data capture requirements, and partnerships like this make that possible," said Drew Cataldo, vice president of business development, All Covered. "This technology ensures seamless, automated management of entire fleets of printers and copiers, ultimately driving more revenue through better control over billing."

An all-inclusive ERP offering, FORZA streamlines all business processes onto one platform, providing companies with a comprehensive ERP system to manage current infrastructure and business processes while enabling growth from increasing sales to delivering products for its customers.

"Oberon Americas brings together in one award-winning platform the power of IoT, artificial intelligence, MFD-embedded development and cloud computing powered by MPS Monitor, focusing on the internet of printers (IoP)," said Denis Dreni, CEO, Oberon Americas. "Helping our customers take control of all their print services revenue and remote remediation costs is our core mission. Oberon Americas' next-generation platform is the only secure cloud multibrand platform for both network- and USB-connected print devices. We are excited to partner with FORZA in helping its vast network of dealers build the IoP, one printer at a time — any printer, any platform, any place — while adding to our 2,200 existing dealers."

"For more than 10 years, MPS Monitor has been the ideal solution for dealers who wish to manage their business processes in the best way possible," said Nicola De Blasi, CEO, MPS Monitor Srl. "The partnership between Oberon Americas and FORZA will help even more dealers reach the IoP concept, by streamlining their processes and getting the best out of MPS Monitor functionalities."

MPS Monitor announces a further boost to its security profile by achieving SOC2 compliance

The leading SaaS provider for Managed Print Services has successfully completed a SOC 2 Type 1 examination performed by A-LIGN

MPS Monitor and Oberon Americas, the company that distributes and supports the leading platform for the remote monitoring and management of printers and multifunctional devices, today announced its successful completion of its System and Organization Controls 2 Type 1 (SOC 2® Type 1) examination. The achievement is another significant endorsement of MPS Monitor’s holistic approach to Print Security, as it further validates the company’s ongoing efforts to comply with recognized industry standards and to provide the most secure cloud infrastructure for remote monitoring and management of print devices.

The independent examination, conducted by leading cybersecurity assessment firm A-LIGN, confirms that MPS Monitor’s security practices and controls meet the Trust Services Criteria for Security, Availability, and Confidentiality as of April 30th, 2021.

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope, and passing it confirms that the personal assets of their potential and existing customers are protected. SOC 2 reports are recognized globally and affirm that a company’s infrastructure, software, people, data, policies, procedures and operations have been formally reviewed.

Since being certified with the ISO/IEC 27001 standard in 2017, MPS Monitor continues to look for ways to improve its Information Security Management System, and during 2020 the company decided to test its compliance with further international security standards. With the help of the A-LIGN team, a SOC 2 testing plan was designed and approved, with the goal of completing SOC 2 Type 1 in the first half of 2021 and, as a next step, SOC 2 Type 2 after one year. With today’s announcement, the first milestone of this plan has been completed successfully.

Ty Brush, Director of EMEA and APAC at A-LIGN, said: “SOC 2 is a rigorous and prescriptive information security audit standard. Global service organizations, like MPS Monitor, are increasingly looking to SOC 2 to demonstrate the design and operating effectiveness of their internal controls. The success of MPS Monitor’s SOC 2 Type 1 examination highlights its ongoing commitment to the security, availability and confidentiality of customer data.”

MPS Monitor will make its SOC 2 Type 1 Report available immediately to current or potential customers through authentication to its Portal and upon e-signature of a specific non-disclosure agreement (NDA).

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MPS Monitor partners with Okta to provide secure and transparent Single Sign-On access to customers

Dealers and customers can now access MPS Monitor 2.0 Web Portal using their organization’s credentials, thanks to Okta Identity integration

Milan (Italy), March 24th, 2021 – MPS Monitor®, the developer of the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced the integration of its SaaS platform with Okta, the leading independent identity provider. Okta Identity integration provides Single Sign-On (SSO) access to authenticate users on the MPS Monitor 2.0 Portal. The integration is available to all MPS Monitor 2.0 users worldwide.

MPS Monitor’s Okta integration ensures maximum security and ease of access to the SaaS platform to managed print services providers and customers. Users can now access the platform using their company account credentials, which minimize the time of creating and maintaining dedicated logins and passwords for each specific SaaS web application.

Okta Identity integration enables users to sign in across domains with a single online “identity.” It works seamlessly in the background by delivering authentication details from the user’s organization credentials to the MPS Monitor SaaS service in a secure and private fashion. This helps to save time and money not only simplifying the user experience but also significantly increases the security profile of the platform by preventing the use of insecure or weak credentials.

Customers relying on Microsoft Active Directory (or on Azure AD) for their identity infrastructure can connect MPS Monitor to their Active Directory domain using the Okta integration to reach a complete SSO experience. Even if they do not currently use Okta Identity technology, customers and dealers can easily activate the integration using the free Okta Cloud Connect service for MPS Monitor using this link: https://www.okta.com/mps-monitor/

For current Okta customers, all SSO integration benefits are available in MPS Monitor all through the standard Okta Integration Network OIDC App, which is available to licensed Okta customers from this page: https://www.okta.com/integrations/mps-monitor/

“Our holistic approach to Print Security involves, among all, other critical factors, a secure approach to user authentication for SaaS cloud applications. The current and most common practice of assigning a specific set of credentials for each user to each SaaS service does not meet the most demanding security requirements for user identity and credentials safety. This is especially true with the new Work From Home environment, where business users work from Zero-Trust home networks most of the time. Partnering with Okta to create a deep integration between our SaaS application and the customer’s secure identity infrastructure provides an additional and important step to ensuring full and comprehensive compliance with the most rigid security standards and requirements. We are also very happy to grant our customers free access to Okta technology through the Okta Cloud Connect program so that all of them can benefit from this integration, even if they are not yet Okta subscribers.” says Nicola De Blasi, CEO of MPS Monitor.

“At Okta, we’re on a mission to enable every organization to seamlessly and securely use any technology,” said Ernesto Di Mauro, Territory Manager at Okta. “By bringing together industry leaders in identity and access management as well remote monitoring and management for office printing devices, we are able to increase the security and usability of MSP Monitor’s SaaS services to their global users. The integration of MSP Monitor with the Okta Identity Cloud enables organizations to access the MPS Monitor SaaS platform through a fully secure Single Sign-On process using their company account.”
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About Oberon Americas

Oberon Americas specializes in researching, designing and delivering of cloud software platforms for printers of all brands & models. We are the exclusive provider of our IoT-Cloud Based MPS Platform powered by MPS Monitor, for the Americas region, offering to dealers, OEM’s, Toner Manufacturers, Resellers and Fortune 500 companies the most reliable, flexible, and secure Next Generation Managed Print Cloud Platforms for all your printing services.

Our team is building the Internet of Printers® 2030, with the most comprehensive middleware platform which helps print dealers and OEM’s monitor and monetize 100% of their machines in the field.
www.OberonAmericas.com info@OberonAmericas.com

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We are pleased to share the Press Release announced by Supplies Network on a Strategic Partnership with Oberon Americas Inc.

Supplies Network is pleased to announce its partnership with Oberon Americas Inc., headquartered in Naples, Florida. This strategic collaboration and secure integration of our platforms allows mutual resellers to work directly with Oberon Americas IoT Fleet, Supplies Management and Data Collection Platform powered by MPS Monitor while layering in Supplies Network’s award-winning MPs SELECT® services and solutions for managing print environments. Resellers looking to leverage this value added partnership will have direct insight into printer consumables status and meter data within Supplies Network’s My Printer Manager interface supporting auto-replenishment of consumables and an improved customer experience.

“Oberon Americas brings together in one award-winning Platform the power of IoT, Artificial Intelligence, MFD-embedded development, and Cloud computing powered by MPS Monitor, focusing on the Internet of Printers 2030 (IoP). Helping our customers take control of all their Print Services revenue and Remote Remediation costs is our single core mission. Oberon Americas’ Next Generation Platform is the only Secure Cloud multi-brand platform for both network and USB connected print devices. We are excited to partner with Supplies Network in aiding their vast network of dealers and value-added resellers to build the Internet of Printers, one printer at a time – any printer, any platform, any place – while adding to our 2,200 existing dealers,” said Oberon Americas CEO, Denis Dreni.

Supplies Network resellers can use Oberon Americas IoT-based data collection (DCA) technology to take advantage of MPs Select’s Supplies Management System including patented Supply Routing Labels and Service Monitoring. Further, Oberon Americas Cloud Platform for Smart Device Services module will give the end-user a much better service desk experience through additional services, such as remote reboot and firmware updates.

“We are excited to expand our relationship with Oberon Americas Inc. At Supplies Network, we pride ourselves on providing the most flexible MPS program in the industry. Many of our partners are choosing to leverage MPS Monitor’s Cloud Platform powered by Oberon for their Data Collection and Smart Device Service capabilities,” said Sarah Custer, Vice President of Services and Solutions. “This connection allows our partners to continue using MPS Monitor, while also leveraging all of the benefits and options within MPs SELECT. We’ve implemented additional integrations to take advantage of their Smart Device Services capabilities, which helps us take our Service Desk triage and remote resolve capabilities to the next level.”

For more information, contact info@OberonAmericas.com;  Phone: 1-877-830-5553

About Supplies Network: Supplies Network is a national wholesale distributor offering a comprehensive line of imaging supplies and a broad selection of equipment and parts from over 65 leading manufacturers. An early innovator of Managed Print Services, the company leverages top industry talent, a dedicated IT development team with experience in packaging SaaS services, and relationships with all segments of the print-provider value chain including major supplies manufacturers and dealers. Reseller branded drop-ship reaches 99% of the U.S. population within 1-2 days via ground shipping. Visit www.suppliesnetwork.com for more information.

About Oberon Americas: Oberon Americas specializes in researching, designing and delivering of cloud software platforms for printers of all brands & models. We are the exclusive provider of our IoT-Cloud Based MPS Platform powered by MPS Monitor, for the Americas region, offering to dealers, OEM’s, Toner Manufacturers, Resellers and Fortune 500 companies the most reliable, flexible, and secure Next Generation Managed Print Cloud Platforms for all your printing services. Our team is building the Internet of Printers® 2030, with the most comprehensive middleware platform which helps print dealers and OEM’s monitor and monetize 100% of their machines in the field.

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MPS Monitor announces full integration of HP SDS Cloud DCA into the leading Device Management platform

Dealers can now remotely monitor and manage all supported HP Future Smart devices without installing any DCA on the customer’s network

 

MPS Monitor®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, announces the native integration of the newest HP technology, the SDS Cloud DCA. This feature allows HP devices running Future Smart firmware (version 4.9.0.1 or later) to connect and interact with the cloud without the need for any on-premises connector or other local components. The integration is immediately available to all MPS Monitor 2.0 users worldwide.

MPS Monitor’s Cloud DCA integration ensures to Managed Print Services Providers maximum reliability and service continuity for their customers, as HP devices with supported Future Smart firmware are permanently connected with the cloud, regardless of the presence of a DCA on the customer’s network. By activating the HP SDS Cloud DCA, dealers can monitor and manage their customers’ supported devices remotely and comprehensively, lightening all constraints and operational costs of installing and maintaining DCAs.

HP Partners and Resellers can now eliminate inefficiencies in their service processes, providing customers the benefit of all the SDS platform’s advanced capabilities: meter reading, consumable levels, alert management, device reboot, firmware upgrade, remote EWS access, service requests, security policies, remote configuration, and more.

DCAs, even if clustered, can become a point of failure for the entire Remote Monitoring and Management infrastructure. When a DCA is down, the Dealer does not receive data on meters and consumables. As a consequence, invoicing of pages and supplies shipments are impacted. Moreover, remote service and maintenance operations are not available in the absence of a valid and active local connector. A simple PC or Server shutdown, or maintenance may negatively affect an entire Managed Print Service engagement and create customer dissatisfaction.

Through HP SDS Cloud DCA, devices exchange data continuously with the cloud, without any external interference due to on-premises component failures. Dealers can take advantage of the continuous availability of all the SDS platform’s advanced capabilities, while reducing their Managed Print Services operations costs.

HP SDS Cloud DCA can be activated easily in the MPS Monitor Portal for all managed HP Future Smart Devices having Internet access and running Future Smart Firmware version 4.9.0.1 or later. It also supports a mixed environment, where in the same customer is present one or more on-premises MPS Monitor DCA connectors. If the on-premises connector fails or is deactivated, the devices connected to HP SDS Cloud DCA will continue to be monitored and managed in the same way and with no interruption.

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New Feature announcement: HP SDS Cloud DCA

Today we announce the integration of HP SDS Cloud DCA: an innovative and revolutionary approach to Remote Monitoring and Management of HP devices.

MPS Monitor now allows to monitor and manage any networked HP FutureSmart Device, without installing and maintaining a DCA on the customer’s network.

The platform integrates natively the newest HP technology of Cloud DCA. It allows HP devices to connect and interact with the cloud without the need of any on-premises connector, or another local component. By configuring supported devices to directly connect to the HP Cloud, a dealer can reduce the cost of providing MPS services to a customer while maintaining the advanced capabilities of the SDS platform.

Cloud DCA enables users to monitor and manage supported HP devices in a full and comprehensive way: meter reading, consumables level, alerts management, plus all the SDS functionalities are available. Device reboot, Firmware upgrade, Remote EWS access, Service requests, and all other powerful SDS features can be accessed in a fast and easy way in the MPS Monitor Portal, regardless of the presence of a DCA on the customer’s network.

Dealers and HP partners can now manage their devices remotely without the burden and cost of installing and maintaining DCAs, which are often a big source of inefficiency and operational cost for them. Even if the DCAs are clustered, they can always become a point of failure for the entire Remote Monitoring and Management infrastructure: when a DCA is down, the dealer does not receive data on meters and consumables, thus invoicing of pages and shipping of needed supplies are impacted. Remote service and maintenance operations are not available in absence of a valid and active SDS Windows connector, so a simple PC / Server shutdown or maintenance performed by a customer may negatively affect an entire Managed Print Service environment and create disservice and dissatisfaction toward the MPS provider.

Using the Cloud DCA, there is no more risk of downtime and disservice, as the devices are permanently connected with the cloud and exchange data in a continuous and fully reliable way, without any external interference due to on-premises component not working.

Cloud DCA can be activated on all HP Future Smart Devices with Internet access and a Firmware version of 4.9.x or later.

It is also supported in a mixed environment, where on the same customer are present one or more on-premises MPS Monitor DCA connectors. If the on-premises connector fails or is deactivated, the printers with Cloud DCA will continue to be monitored and managed in the same way and with no interruption.

To activate the Cloud DCA on your customers, please choose a Customer, go to the Device page and follow the procedure described in the “Onboarding HP Devices using HP Cloud DCA” page:

For any information on the HP Cloud DCA, please refer to your Oberon Americas support team, or write an email to Support@OberonAmericas.com

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MPS Monitor announces integration with Universal Print in Microsoft 365

Dealers and Managed Print Services providers using MPS Monitor can now help customers move their print infrastructure to the Microsoft 365 cloud and have all their print fleet managed by a single SaaS platform.

Milan, 19 November 2020 – MPS Monitor®, a worldwide leader in Remote Monitoring and Management of printers and multifunction devices, announces today the integration of Universal Print by Microsoft inside the MPS Monitor 2.0 SaaS platform.

On July 21, 2020, Microsoft announced the public preview of Universal Print, the Microsoft 365-powered, cloud-based print solution that moves key Windows Server print functionality to the Microsoft 365 cloud. It allows print processes to no longer rely on on-premises print servers and frees up users from installing printer drivers on devices. Universal Print adds critical functionality such as security groups for printer access, location-based printer discovery, and a comprehensive administrator experience.

Thanks to the integration of Universal Print within MPS Monitor, Dealers and Managed Print Services providers using the MPS Monitor fleet management platform can activate directly from MPS Monitor all Universal Print functionalities. Customers using Microsoft 365 can easily access Universal Print. MPS Monitor can enable automatic registration of monitored devices in Universal Print and activation of Print Policies, Print Queues, and Pull Printing.

MPS Monitor automatically syncs with Microsoft Azure Active Directory to activate the Universal Print service for each selected customer. Once the service is active for a customer, the MPS Monitor DCA is automatically enabled to work as a Universal Print Connector, avoiding the need to install any additional software or hardware components on the customer’s network.

Microsoft Power BI Embedded Analytics tools integrate all print job information coming from Universal Print into MPS Monitor, joined with existing devices’ data, to provide a full and comprehensive view of print costs, usage patterns, and predictive analytics.

From a security perspective, the integration of MPS Monitor and Universal Print enables printing from zero-trust networks via single sign-on (SSO). Universal Print stores all print queues in Office data storage, where customer’s Microsoft 365 mailboxes and OneDrive files are also stored. All the data in transit to and from Universal Print is encrypted using SSL (https) with TLS 1.2.

With this integration, Dealers and Managed Print Services providers can provide their Microsoft 365 customers with Remote Monitoring and Management (RMM), User Management, Job tracking, Rule-based Printing, and Pull Printing functionalities, all in one single, integrated and fully secure SaaS service.

“In the current scenario, companies all over the world are called to ensure their IT services to dispersed users in work from home (WFH) environments, including secure printing for these users wherever they are. This makes moving all print-related processes to the Cloud more compelling for organizations and MPS Providers”, says Nicola De Blasi, CEO of MPS Monitor Srl. “We are very proud to join Universal Print Partner Program, and to provide to our customers the opportunity to have a single, easy-to-implement and fully-integrated solution that fulfils most of their fleet and user management needs within their MPS engagements,” closes De Blasi.

”We are collaborating with partners across our ecosystem to build advanced functionality for Universal Print. As a part of this effort, we are very pleased to be working with MPS Monitor to help our mutual customers to monitor the MFP devices they are registering in Universal Print. MPS Monitor also provides our customers with additional flexibility and insight when they apply Microsoft Power BI to their print environment,” said Issa Khoury, lead program manager for Universal Print at Microsoft.

For more information on Universal Print in Microsoft 365, please visit:

MPS Monitor brings printer monitoring to Universal Print – Microsoft Tech Community