Turbocharge your help desk by quickly adding staff and a productive suite of software
Do you suffer from
- Difficulty finding and retaining qualified personnel to staff your customer help desk?
- Lack of bandwidth to take on the setup and administration of new systems that would benefit your organization and customers?
- Workload demands that exceed available resources?
- Insufficient demand—either temporary or ongoing—to justify additional headcount?
Oberon Americas can help you avoid
Understaffing
Leading to missed service level targets, burnt out staff and turnover.
Mediocre Service Delivery
Leverage not only our experienced staff but also our managed technology and systems.
When you enhance some or all your help desk with Oberon Americas, you’ll benefit not only from our experienced staff but also from the technology that we bring in support of our work.
With our enhanced support services, you can quickly add staff and a productive suite of software without having to worry about software administration or ramp up time.
Starting at only $599, you get
- Skilled agents for support and technical services, and administrative assistance.
- Advanced help desk solution and sophisticated ticket management.
- Website-integrated help desk contact widget.
- Branded support site with a knowledge library.
- Enterprise softphone system.
- Client-focused scheduling system for meetings and appointments.
Oberon Americas offers a comprehensive range of help desk solutions, each tailored to meet the unique needs of your organization.
More Staff
Just additional trained staff to augment your existing team.
Turn-Key Help Desk
A fully-managed and fully- or partially-staffed turn-key help desk solution.
Technology Boost
Advanced managed software solution.