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Professional services that accelerate migration, add flexibility, and maximize effeciency

In ad­di­tion to a de­sire to see a new in­vest­ment brought into pro­duc­tion as quickly as pos­sible, com­pa­nies share a limit on time and re­sources, nor do they have the ability to fully pre­dict all their fu­ture busi­ness needs. Oberon Americas’ pro­fes­sional ser­vices of­fer­ings help mit­i­gate un­cer­tainty and pro­vide agility for our cus­tomers by en­suring they are em­pow­ered with the ser­vices they need to be suc­cessful without the risk of un­pre­dicted ad­di­tional costs. 

I need to do more with fewer resources. Can Oberon Americas help?

Our team of­fers in­dustry-leading 12-hours-a-day sup­port for tech­nical is­sues and pro­fes­sional ser­vices projects which have been lauded by our cus­tomers. Let us em­power you to go fur­ther and higher by taking ad­van­tage of our ex­pe­ri­ence and en­thu­siasm for helping our cus­tomers suc­ceed. 

Consultancy

Our team has ex­ten­sive ex­pe­ri­ence in the of­fice equip­ment and man­aged print ser­vices in­dus­tries. Our ex­pert as­sess­ments will help iden­tify ef­fi­cien­cies, dif­fer­en­ti­a­tion and growth pos­si­bil­i­ties, and strate­gies to help you meet your goals. 

Onboarding

Through our com­pre­hen­sive on­boarding process, our team of ex­pe­ri­enced agents will ac­cel­erate the im­ple­men­ta­tion of your Oberon Americas so­lu­tion so that your or­ga­ni­za­tion can start to ex­pe­ri­ence the ben­e­fits as soon as pos­sible. This in­cludes im­ple­men­ta­tion as­sis­tance, cus­tomiza­tion, ini­tial training, and en­abling seam­less in­te­gra­tion into ex­isting sup­ported work­flows. 

Learn how we can help

Pro Services Subscriptions

Beyond ini­tial con­fig­u­ra­tion and training, Oberon Americas of­fers a va­riety of ser­vices to max­i­mize the re­turn on your ini­tial in­vest­ment. A pro­fes­sional ser­vices sub­scrip­tion pro­vides nu­merous ad­van­tages for your busi­ness, starting with pri­ority sup­port to en­sure faster res­o­lu­tion of is­sues:

DCA Migration Acceleration

Our fleet mi­gra­tion ser­vice is a cost-ef­fec­tive way to ac­cel­erate the adop­tion of your new data col­lec­tion agent without straining your ex­isting re­sources or adding head­count. Our sched­uling and in­stal­la­tion teams will:

  • Call to schedule in­stal­la­tion ap­point­ments and an­swer cus­tomer ques­tions.
  • Send email blasts to raise aware­ness, set in­stal­la­tion meet­ings and/or pro­vide self-in­stal­la­tion in­struc­tions.
  • Provide a sched­uling man­age­ment plat­form to cus­tomers, en­abling au­to­mated email and SMS re­minders, and self-resched­uling.
  • Perform cus­tomer DCA in­stal­la­tions and trou­bleshoot is­sues for a guar­an­teed suc­cessful mi­gra­tion.
  • Provide reg­ular project progress re­ports.

Complementary DataConnect Pro Licenses

As a spe­cial bonus, dealers sub­scribed to a pro­fes­sional ser­vices sub­scrip­tion package will also re­ceive up to two pre­mium con­nec­tivity mod­ules from our DataConnect Pro mid­dle­ware hub at no ad­di­tional charge—hun­dreds of dol­lars per month of value! Some ex­am­ples:

  • eAutomate Pro
  • Sales Suite Pro
  • SYNNEX Pro
  • CEO Juice Pro
  • QuickBooks Pro
  • Zoho Pro
  • ConnectWise Pro
  • Forza Pro
  • MS Dynamics Pro

Designed Around Your Needs

Our pro­fes­sional ser­vices sub­scrip­tions can be used for cus­tomized one-off or on­going projects, filling gaps in your re­source pools such as sup­port, con­sul­ta­tion ser­vices and more. With a PS package, you will au­to­mat­i­cally ben­efit from ad­di­tional value-added ser­vices from our ex­pe­ri­enced team of sub­ject matter ex­perts:

  • Collaboration and brain­storming on busi­ness and tech­nical mat­ters of con­cern.
  • Assistance re­sponding to RFP/RFQs.
  • Development of ad­vanced re­portint.
  • Real-time chat for des­ig­nated trainer resource(s).
  • Regular check­point calls.
  • Assistance cleaning up legacy DCA and CRM data.
  • Monthly col­lab­o­ra­tion with your sales team to re­fresh cus­tomer data.
  • Operating hours: 12 hours a day, 7 a.m. to 7 p.m. ET
Contact us to learn more